EvergreenHealth Monroe Launches Online Scheduling Tools to Reduce Emergency Room Wait Times - Archived

Monroe, Wash. – EvergreenHealth Monroe recently launched a new online scheduling tool for its 24-hour emergency room (ER) to help reduce wait times by giving patients the option to reserve their spot in line for emergency care, and to check live wait times from EvergreenHealth Monroe’s website before their visit.

With the new technology, patients with non-life-threatening emergencies can reserve their spot in line in advance of visiting the ER. The tool also posts expected wait times for walk-in patients.

The approximate wait times are updated every five minutes in real time, and represent a rolling average of the time it takes from a patient’s check-in at the ER until the patient is placed in a room to meet with a provider.

“When patients need emergency care, providing prompt care and exceptional service is our highest priority. Our newest ER wait-time technology is one example of how we are continually working to enhance our patients’ experience while responding in ways that help us improve the health and well-being of the community we serve,” said Renee Jensen, chief administrative officer of EvergreenHealth Monroe.

Patients can also compare EvergreenHealth Monroe’s wait times with those of the health system’s Kirkland and Redmond emergency care locations, to provide even greater choice for seeking immediate care.

EvergreenHealth Monroe’s emergency room is a designated Level 4 Trauma Center with a team of board-certified physicians, physician assistants, and registered nurses trained in advanced cardiac support, pediatric advanced life support and trauma nursing. Providers are equipped to provide advanced care with a full suite of specialized equipment and technologies, right here in Sky Valley.

If patients require immediate care, but a visit to the emergency room is not necessary, EvergreenHealth offers walk-in urgent care from five locations across King and Snohomish counties, including Mill Creek, Woodinville, Kenmore, Redmond and Sammamish. Patients can view wait times and reserve their place in line for each of these urgent care locations, as well.

EvergreenHealth Monroe also offers a 24-hour nurse line, a free consulting service that can help patients determine if they need urgent care or emergency care. Connect with a nurse navigator by calling 360.794.1111.

To learn more about EvergreenHealth Monroe, please visit


About EvergreenHealth
EvergreenHealth is an integrated health care system that serves nearly one million residents in King and Snohomish counties and offers a breadth of services and programs that is among the most comprehensive in the region. More than 1,000 physicians provide clinical excellence in over 80 specialties, including heart and vascular care, oncology, surgical care, orthopedics, neurosciences, women’s and children’s services, pulmonary care, infectious disease and travel medicine, and home care and hospice services. Formed as a public hospital district in 1972, EvergreenHealth includes a 318-bed acute care medical center in Kirkland, a network of 13 primary care practices, five urgent care centers, over two dozen specialty care practices and 24/7 emergency care at its Kirkland, Monroe, and Redmond campuses. In 2015, the system expanded to include EvergreenHealth Monroe – an accredited, full-service 74-bed public hospital district, established in 1960 in Monroe, Washington. EvergreenHealth has clinical and strategic partnerships with several health care entities, including Overlake Medical Center, Seattle Cancer Care Alliance and dozens of independent practices that are part of the clinically integrated Eastside Health Network and the Puget Sound High Value Network. In addition to clinical care, EvergreenHealth offers extensive community health outreach and education programs, anchored by the 24/7 EvergreenHealth Nurse Navigator & Healthline.

In 2017, EvergreenHealth achieved its ninth designation in the last 10 years (2009-2012, and 2014-2018) as a Distinguished Hospital for Clinical Excellence from Healthgrades® and was again named one of Healthgrades 2018 America’s 100 Best Hospitals, placing it among the top 2 percent of hospitals nationwide based on its outstanding clinical performance. The health system was one of 750 hospitals in the country to earn an ‘A’ grade for patient safety from The Leapfrog Group and holds a 5-Star Overall Rating from the Centers for Medicaid & Medicare Services (CMS), one of only 337 nationwide. For more information, visit


Sasha Weiler
Director, Strategic Marketing, PR, & Digital Media

Kristi Herriott
Firmani + Associates Inc.